To set it up with virgin media hub is simple, you connect your hub to your router with ethernet cable. This may take a. e reboot / reset occurred 3 day and 7 hours ago but the value indicates it occurred 4 hours ago. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and Emergency Back-Up Line (EBUL) Dave. My Virgin Media App. Switch on your TV, then using your own TV remote press the Input, AV or Source button. The Netgear R6260 is, in my opinion, the best router for Virgin Media ( Now recommending the R7800 as the R6260 is too hard to find new) In my experience the R6260 is an excellent wireless router to use with Virgin Media. Virgin Media customers can get a free upgrade this week - but they need to switch off their routers for a reboot first. Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. Weve been with Virgin for YEARS. Today we offer four multi award-winning services - fibre broadband, TV, mobile and home phone. If you enable modem mode it will allow you to connect your own WiFi router to your Hub 3. HOW TO RETURN VIRGIN MEDIA BOX - SIMPLE STEPSPush the white cable (from the old Hub) into the back of the new Hub. The router is in the centre of the house. To convert your old router into a VPN router, you need to first configure it with VPN software, such as Nord VPN or Express VPN. Networking and WiFi. Locate the Reset pinhole located on the rear of the Virgin Media router. Go to 192. “In 2020, we refurbished and reused 1. How does it work? When you disconnect or change your services we'll send you a pre-paid postal returns pack for any kit we want returned. Virgin Media O2 announced the success of its pioneering O2 Recycle scheme, which successfully saved more than 250,000 devices from landfill in 2022. With the increase in devices that need an Ethernet connection, you can run into trouble because most routers have six or fewer Ethernet ports. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. In the UK, Virgin Media mandate the use of their modem/router only (The 'SuperHub') in order to keep a uniform network and make support easier. This includes restricting children from accessing inappropriate or adult content. In the event you change service or close your account, it's important that you return any equipment to us. Thank you in ad. I still have the. Longer internal coax cables are available if placement of the Hub needs to be changed. Click on the “Networking” tab. 0 on Trustpilot, though this is actually ahead of its closest competitors. If you’re joining Vodafone, you’ll get a Vodafone Wi-Fi Hub router. A quote from the top of the article at ispreview shows this "Broadband ISP Virgin Media UK (VMO2) has confirmed to ISPreview. Update: Steve the virgin media guy came today and took the router. Please follow the simple instructions we've provided in the pack that we delivered with the new. I'm a Very Insightful Person, I'm here to share knowledge. 8 million devices – with zero going to landfill. No setup fee. In response to fairenough100. 13-12-2021 15:21. Should all be working. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. How to Dispose of Old Routers. Virgin's speeds are twice as fast for the same price, but I keep hearing from people that they sacrifice a lot on the router to make that happen. We appreciate that you have already tried turning off your hub and restarting this, however the red light is remaining. Here's the solution in our latest post. 5 out of 5. Now VM are asking me to return the old hub. If you want a simple solution that just works I would go for this in modem mode: Deal: TP-Link Deco X55 AX3000 Whole Home AI-Driven Mesh Wi-Fi 6 System, Three Gigabit Ports, Coverage up to 6,500 ft2, Connect up to 150 devices, HomeShield Security, Pack of 3, Amazon Exclusive Gives a bit of. Redeem Offers. Virgin Media’s latest Hub 5 has Wi-Fi 6, which should help you get strong speeds throughout the home. Working hard to help connect the nation, shop our offers and order online. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. At least 30Mbps download speeds in every room or £100 one-off credit. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. Check “Apply to all my networks” and click the Apply button. Router login. Discover common issues and learn how to resolve them with our step-by-step guide to fixing WiFi problems. Back a step. That's more than enough, even for VIVID 200 - and means it's future-proof enough for any improvements the provider makes to its services later on. And over the last five years it has made some significant progress, including: Refurbished and reused 1. 0 hub. Helps dispense four million medical prescriptions. uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days. If you have spoken to someone that you know believe to be fraudulent and have been asked to install computer software, here are some simple checks you can carry out: Run a virus check on your computer. My Virgin Media App. Begin by accessing the settings of your. 6 out of 5. 11ax), improved security (e. 21/10/18 - 14:09 #5. equipment. On a Hub3/4/5, you could first try separating the SSID's of the 2. Contact Us. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Modem Mode can be found on the left of the screen. 06-05-2019 12:19. The Hub 5 is Virgin Media's latest router, supporting dual-band wireless channels and the latest WiFi 6 protocol, or 802. Click System Log. Huzzah! To those who thought it might be a scam I was worried too, but the collection has been logged on my virgin media account and a receipt emailed from a legitimate virgin email address so it all looks legit. Options. We understand that having internet problems can be really frustrating, that’s why we’ve provided you with some broadband help and support so you can get all the information you need. So lets look at the problems that can happen. £8p/m extra or included with Gig1 or Volt. Since launch, the scheme has paid out more than £320 million, and sustainably recycled 3. VM absolutely will not allow any third party equipment to be directly connected to their network, so anything you were to purchase and connect up. £8p/m extra or included with Gig1 or Volt. NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. Open the Virgin Media Connect app and follow the on-screen instructions to set up your Wi-Fi pod. Recycle mobile devices – select your model to see how you could turn your unwanted devices into cash with O2 Recycle. Hey @mburnip12, thanks for reaching out to us on the forums page. Hi - as per title, first noticed 5am this morning (23/02). virg. 1; Login with your username and password, default will be shown on. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Here you’ll find all the help you need for Virgin Media related problems and issues. 5Gbits/sec Ethernet port for even faster wired connections. Customers can return. You’ll find this on the base of the Hub unless you’ve changed it. Virgin Media’s new Hub 5 router boasts WiFi 6, the latest generation of WiFi technology;. 2. If we don't require your kit back we ask that you dispose of it in an environmentally friendly manner. WiFi Max customer? Don’t forget to get the Virgin Media Connect app to use with your new WiFi Pods. Download your label, post it for free. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Households across the UK are sitting on more than 22 million unused broadband routers — enough to fill ten Olympic swimming pools — which are going to waste instead of being recycled, according to new research from Uswitch. Access the Router Settings. 0. Up to 3 WiFi Pods if needed. Virgin Media customers can return their equipment for free. Unlocks superfast broadband in 500,000 buildings. They never did, I reached out to the customer service team and said no one collected, they said again Yodel will reach out to arrange collection…no one did. 13-12-2021 15:21. I'm a Very Insightful Person, I'm here to share knowledge. Go to Account settings, then Account details b. Post: You will need to package up the equipment and enclose a returns form. DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and Emergency Back. If you can set up using a Self-Install pack, but choose to use an engineer for. O2 shop or local council recycle yard. com, the comparison and switching service. Virgin Media might have technically deployed some form of IPv6 for a while but it has been hiding in plain sight! Luke’s tweet around IPv6 connectivity. Have been told that some customers have been charged when not returning equipment, however included with the TV360 box have a leaflet stating please recycle your old kit. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. About our broadband help and support page. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Click System Log. The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. the router has a stable green wifi symbol but the internet symbol underneath is flashing green continuously, the same symbol also flashing on tv box. But the part that says you should recycle some old items is wrong. We are returning our Virgin Media router and received a text saying that there will be a 'doorstep collection' tomorrow. The equipment must be in its original box, with all relevant accessories and paperwork included. Alternatively, the new Hub 4 router is available on Virgin’s Gig1 broadband. 11ax. Virgin Media’s new Hub 5 router boasts WiFi 6, the latest generation of WiFi technology. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. Install your TV This section will take about 30 mins. co. Networking and WiFi. Virgin Media Super Hub and Super Hub 2 TalkTalk HG635, HG523a, and HG533 Several routers from BT, including the Home Hub 3B, 4A and 5B, and Plusnet's Hub Zero 270N, passed all the security tests. Get the Hub ready by connecting the wires. Find a recycling facility. Click on the “> Check router status” button. Although this question has appeared before the answers vary and I need definitive advice. Our most popular rubbish removal service is our ‘Man and Van’ collection. Parental controls are a set of tools designed to protect and keep children safe online. " TOTALLY WRONG, yes only one port will work, but you can use any port. This means the WiFi password or network name could change back to our default settings. Working hard to help connect the nation, shop our offers and order online. All that being said and done, I'm now getting emails and text about sending the old hub back. The. We would like to show you a description here but the site won’t allow us. com/recyclingkit but this link does not work please advise. 168. Chris. 255. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. Customer upon recycling of a modem, router or gateway (modem/router combo) will receive a 15% off recycle coupon toward the purchase of modem, router or gateway and a 15% off toward In-Home Wi-Fi Setup SKU: 6929147. Up to 3 WiFi Pods if needed. The 450Mb/s speed over WIFi is very decent indeed and it is most likely at the limit of what the mobile device is able to drawn and sustain over its internal WiFi adaptor. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. This accumulation takes place among a backdrop of confusion around how to get shot of old tech and how manufacturers can help us act sustainably. 2 Kudos. In the airing cupboard I discovered an old virgin media router modem that must have been used by one of the previous tenants. During a vishing call, you may have asked to download. They are the Hub 3, Hub 4, Hub 5 and Hub 5x. Most electrical and electronic items can be recycled and reused – saving natural resources, and helping reduce the environmental and health risks associated with using landfill. Step 4: Return or recycle your old Virgin Media router. March 16, 2023 11. Virgin has confirmed that its M500 service has now been increased from 36Mbps to 52Mbps, with the average upload speed for Gig 1 services rising from 52Mbps to. Super Hub 1, 2 or 2ac. 1 Kudo. Virgin has published guidance here . The report, Dialling into 2020, also highlights how. Non-Virgin Media equipment?. 0 hub. Open a web browser and go to 192. 0. Excludes broadband faults and broadband network outages. Our article offers expert tips for improving your router's settings and optimizing your WiFi signal for a. When I speak to Virgin Media, the stock answer is to turn off the router, wait for two minutes and then turn it back on again. Commenced the roll out of our Hub 4 router, which is 39% more power efficient, when taking its increased functionality into account. 100. Virgin Media Hub 5 to replace my Hub 3. You’ll then be able to use your same old phone to make. We would like to show you a description here but the site won’t allow us. Finally got a new router which is amazing. uk. It’s important to get everything set up in the right order for your new virgin media replacement hub. 0. Hello, I found in a random box (moved house recently) very old VM equipment that my parents used to have before they passed away about 4 years ago, as I went through the bereavement process I must have just collected this stuff with the intention to return and completely forgot. Bear in mind that you might have to pay for this call - the best time to ring is 8am Monday-Friday or 9am on Saturday to cut down your time on hold. SpeedVirgin Media Smart Home with Google Nest FAQs. Virginmedia is legally required to collect all waste electronic items for collection under the WEEE Regulations. First published on Tue 4 Apr 2023 03. Connect your router/mesh system to the hub via ethernet cable and switch it on - leave it five minutes to settle down. Is there a way that I can return this? I don't know any of the account details of the former tenant. Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. 1 router mode or 192. VM should move the box for free and do a proper install in the location you want. Step 2: Label your package. 0 routers (ARRIS TG2492), which among other things could be used to “ silently unmask ” the actual, ISP issued, IP address of Virtual. They detect the signals and send back data of their own via invisible WiFi. Follow these steps: Keep the router powered on. uk. 5Gbps ethernet port. Hello, I found in a random box (moved house recently) very old VM equipment that my parents used to have before they passed away about 4 years ago, as I went through the bereavement process I must have just collected this stuff with the intention to return and completely forgot. I closed my original virgin media account in late February 2022 approximately. Accessing Your Router Settings. 184 Comments. on 26-09-2023 17:25. I have cancelled my Virgin Media and have to return equipment. The torrenting is only done through a server and the port connected to my switch had a bandwidth limit of 5MB/s. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. A year since it launched its sustainability strategy, Virgin Media O2 has cut its carbon emissions by 29% against its 2020 baseline – the equivalent of nearly 150,000 car journeys from Land’s End to John O Groats. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. My VM Router is is my office adjacent to hall. Plug the cables into the Hub. FAQ. SpeedNew to Virgin Media. 3m items, including set-top boxes. The new fibre phone line is designed to work with the same phones as the old copper line. Help. Click on Apply to save your changes. Virgin Media says it has committed to net-zero-carbon and zero-waste operations by the end of 2025. Recycle mobile devices – select your model to see how you could turn your unwanted devices into cash with O2 Recycle. There are a few options for what to do with an old Vodafone router. 0. At the time of writing all Virgin Media broadband packages slower than its flagship Gig1 (1Gbps) broadband package come with its Hub 3 router. If you're leaving Virgin Media, it will send you a postal. Virgin Media broadband customer reviews. The advice was to recycle the old hub. Again use a cable that carries gigabit speeds. This latest future-proof WiFi. 168. Then send the equipment and returns form to the address provided on the returns form. Virgin Media; My Virgin Media; Shop;. If you're a Virgin Media customer who's received a. Had a couple of emails one to click for a date to collect old TiVo box and router. In your email, include your address, account number, area code, and other essential details. The second method is to send an email to Virgin Media requesting a return kit. All customers need to do is contact Virgin Media to arrange the return. 33 EDT. Hi all. all set up and running. Second, if you plan on disposing of the equipment yourself, make sure you do it safely. Non-Virgin Media equipment? You can recycle your old Non-Virgin Media electrical equipment by visiting to locate you nearest recycling centre. What's more, one in seven households has two or more. received a text the night before and the morning of collection to say they would be arriving , no time given, so waited in all day nobody turned up and received a txt at. Then today i get an email asking to return it, well thats a bit hard now. Virgin Media has committed to carbon-neutral and waste-free operations by the end of. Step 4. ThanksMy Virgin Media makes managing your account easier with all your information in one place. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Dave Snelling. These are free open-source firmware upgrades that can deliver a wealth of new features for your router. 5G Port plugged into a switch to connect via cable one Wifi6 Access Point and a dedicated VPN Router? The LAN of the VPN Router will have a different Subnet (255. To recycle a BT router, you’ll need to go into your ‘My BT’ account, where you’ll see an option to ‘ return your BT kit. They provide the functionality via the Websafe function linked above. Find your local recycling centre with our recycling locator tool. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible. The Hub’s IP address changes from 192. When you get a new router, your old one goes from being a really useful piece of kit to being a little bit redundant. This promotion means you won’t pay the usual setup fee of £35. Stream from Virgin Media. If it’s not a technical issue you need help with then we’re here to support you on. You can also email [email protected] router features of the Hub5 are depressingly a letdown, So, in Router Mode, can be the 2. Weve been with Virgin for YEARS. Y’all are right to be suspicious though!recycle-more. Last year, Virgin Media O2 recycled. To upgrade your router, you’ll need to put your Virgin Media Super Hub into modem only mode to switch off all of your Super Hub’s other functions. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. I’ve tried calling about a dozen times and the Indian call centres seem unable to understand. The best way to cancel Virgin Media is over the phone. The research, released on the eve of Global Recycling Day,. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. And it has set a target of helping consumers carry out 10 million circular actions by the end of 2025 – whether that’s sustainably recycling devices, returning old. 8. If it didn't do so it would soon run out of addresses. You do not have to return the router to NOW TV following cancellation or end of contract, unless you want them to recycle it for you (which is a service that they are obliged to offer). 168. It might flash or change colour when you first turn the Hub on or after a restart. This is the mode you choose if you’ve decided to use a third-party router, such as the Netgear Orbi system or Google Wifi. As more Wi-Fi 6 devices come out, Virgin Media customers will start seeing the benefit of having a Wi-Fi 6 router . Additionally, one in seven households has stored two or more obsolete boxes. This may also be called Administration, History, or Logs depending on your router. Customers can return. 8 million devices – with zero going to landfill. Options. Right now I've. If the plan is to cancel the Sky broadband and use the VM broadband then especially if there's a new cable required, do not phone to cancel the Sky broadband until after the VM connection is in. Virgin Media will collect the equipment from customers' homes and provide a pre-paid returns label. The telecoms firm is providing. Guest Wi-Fi connection. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. Virginmedia is legally required to collect all waste electronic items for collection under the WEEE Regulations. ” At present Vodafone. Virgin Media was founded in 2006. - Wi-Fi extender pods are currently. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. WiFi Pod (white) Using our mesh WiFi Pods (white), boost your home broadband coverage and make sure no room is left unconnected. 168. They never did, I reached out to the customer service team and said no one collected, they said again Yodel will reach out to arrange collection…no one did. Netgear R6260. They left VM months ago and had two old TiVo boxes, a Hub 2ac, and a Hub 3 lingering around with no instructions or label received to return them, so after checking on the site and none of this kit meeting the re. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones. Sky scores 1. Step 3 - Label the box – a letter came with the. Next, enter your username and password. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Trouble is that will affect the other. This promotion means you won’t pay the usual setup fee of £35. Any assistance welcome! Thanks. Guest Wi-Fi is a standard feature on many Wi-Fi. It was launched in late 2021 and is available only to customers who take Virgin Media's fastest Gig1 plan. How to recycle your Virgin Media router. Use a safety pin or a similar tool to press and hold the pinhole for approximately 10 to 15 seconds. all set up and running. If you’re having problems with our broadband connection, visit our improve WiFi connection page. We've identified 14 new uses for old routers: Wireless repeater. Sign in to My Virgin Media a. Virgin Media’s mighty Hub brings the magic right into your home. The Virgin Media Hub 5 is a better router than the Hub 4. 0 to 1Gig hub it says how to recycle return hub by using virginmedia. There's no setup or complication, you just plug it in and it works. The Super Hub 2ac looks almost identical to the Super Hub it replaces. If you can get Quickstart, you can choose one of two delivery options. We’ve been recognised year after year for providing the fastest widely available broadband speeds, and our Project Lightning network investment means that up to 17 million homes and businesses will be able to access. Those moving to the Hub 5 from the Hub 3 will notice an improvement in wireless coverage and signal. Telling me I need to return my Hub to avoid having a £40 charge on my account. Thank you all for your help and support. I got a new hub 5 some months ago and I was told to recycle the old hub 3 at my local recycling depot, which I did. I don't work for Virgin Media. AFAIK you can’t run a VPN app on the XBOX itself and can’t run it on the Hub 3 - even if traffic will run through the hub. 19-02-2021 14:55. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. Last year, O2 Recycle saved more than 250,000 devices from landfill, with more than 92% of the handsets refurbished and resold. SpeedStep 1: Modem Only Mode. £8p/m extra or included with Gig1 or Volt. co. 100. " Virgin seem to have disabled this feature and only support output from the Wifi Pod's ethernet port. I spent a week looking through various whole-home wi-fi systems, having decided to make a one-off investment in a decent system - Netgear Orbi, Linksys Velop, Nest Wi-Fi and Ubquiti AmpliFi. The best way to cancel Virgin Media is over the phone. 10 REPLIES. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. Further exclusions & legal stuff apply. The Virgin Media team" So, based on that text and email, a week later I took the equipment along to a recycling centre (you're not supposed to dispose of electrical equipment in your rubbish and it seemed like an expensive piece of kit to simply throw away, so recycling centre it was!). co. Although it can look tidier, hidden corners of your. QuickStart, set up and connections. Y’all are right to be suspicious though! recycle-more. Called 789 and was told to take it to the local dump. O2 Recycle encourages mobile users - regardless of what network they are on - to trade in unwanted smartphones, tablets and accessories. Step 2: Wait at least 15 seconds. Contact your ISP. I am putting a complaint in with ofcom along with all the evidence I have. Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks The do's and don'ts. Then find Wi-Fi settings. 1 modem mode.